Propertymark Conduct and Membership Rules https://www.propertymark.co.uk/media/1045366/conduct-and-membership-rules.pdf
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We are committed to providing a professional service to all our clients and customers. If things go wrong we need you to tell us about them. This will help us to improve our service going forward and resolve issues as soon as possible. If you have a complaint, please put this in writing (letter or email) to us. We will then acknowledge and respond in line with the timescales and stages set out here.